At Virtual Brokerage, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you interact with our mortgage brokerage services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information when you use our mortgage brokerage services:
- Personal Information: This includes your name, contact information (email address, phone number, address), date of birth, Social Security number, and other identification details.
- Financial Information: We collect financial information such as income, credit score, assets, debts, and other relevant financial data required for mortgage application and approval.
- Property Information: We gather property-related information, including property address, value, and details relevant to the mortgage process.
- Communication Data: We may collect data from your interactions with us, such as emails, chats, and phone conversations.
- Usage Data: We collect information about how you use our website, including pages visited, time spent, and actions taken.
2. How We Use Your Information
We use your information for the following purposes:
- Mortgage Services: To provide you with mortgage brokerage services, including processing applications, communicating with lenders, and facilitating the mortgage approval process.
- Communication: To respond to your inquiries, provide updates, and deliver important information related to your mortgage application.
- Compliance: To meet legal and regulatory requirements, including identity verification, anti-money laundering checks, and fraud prevention.
- Improvement: To enhance our services, website, and user experience, based on analysis of usage patterns and feedback.
3. Information Sharing
We may share your information with the following entities:
- Lenders and Financial Institutions: We may share your information with lenders and financial institutions to facilitate the mortgage application and approval process.
- Service Providers: We may engage third-party service providers to assist with various aspects of our services, such as technology infrastructure, data processing, and customer support.
- Legal Obligations: We may disclose your information to comply with legal obligations, court orders, or government requests.
4. Your Choices
- Access and Correction: You have the right to access, correct, or update your personal information. You can do this by contacting us using the information provided below.
- Marketing Communications: You can choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
5. Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure.
6. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or other communication methods.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: Info@virtualbrokerage.com.au
Phone: 0435846901
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein